{"id":117,"date":"2019-10-04T05:30:16","date_gmt":"2019-10-04T04:30:16","guid":{"rendered":"https:\/\/kleosafrica.com\/blog\/?p=117"},"modified":"2023-11-10T05:02:34","modified_gmt":"2023-11-10T04:02:34","slug":"effective-communication-the-key-to-effective-customer-engagement","status":"publish","type":"post","link":"https:\/\/kleosafrica.com\/blog\/2019\/10\/04\/effective-communication-the-key-to-effective-customer-engagement\/","title":{"rendered":"Effective Communication: The Key to Effective Customer Engagement"},"content":{"rendered":"\n<p>Are you\nhaving difficulty reaching your target market? Are you using some communication\ntools, yet your target market cannot hear you? Then, there is a communication\nproblem and like all communication problems, this can be resolved.<\/p>\n\n\n\n<p>Because\ncommunication is at the heart of all human relationships, it must be taken\nseriously in building product image and relationships with customers. The\ncompany must ask: What do I want to say? To whom do I want to say it? How do I\nwant to say what I want to say? And what results do I want to achieve with what\nI want to say? Most communication problems arise from either a poor\nunderstanding of the receiver of the communication or use of wrong\ncommunication channel or communication technique.<\/p>\n\n\n\n<p>Understanding\nthe receiver requires consumer and market analysis as well as market\nsegmentation. Using the right communication channel and communication technique\nrequires a good understanding and use of the different forms of marketing\ncommunication. Some marketing specialists have classified marketing\ncommunication as impersonal or personal. While impersonal communication\ninvolves the use of advertising, promotion, point-of-sale displays, public\nrelations, personal communication usually takes the form of face-to-face\nmeetings mostly done by the sales team. The company must find out what\ncommunication strategies work for existing and potential customers.<\/p>\n\n\n\n<p>In choosing\nthe appropriate communication method or combination of methods, it\u2019s important\nto think of the peculiarities of the audience and the most cost-effective\nsolution for reaching them in line with company\u2019s communication and corporate\nobjectives. In addition, each communication should be carefully planned. For\nexample, in planning for advertising, some objectives to keep in mind may\ninclude: to convey information, to alter perceptions, to change attitudes, to\ncreate desire, to establish connections, to direct actions, to provide\nreassurance, to remind, to give reasons for buying, etc.<\/p>\n\n\n\n<p>It\u2019s\nimportant to set out who the target audience is and what their perceptions of\nthe product are, what you want to make them feel and do, how the company will\nachieve that, anticipated results against which actual performance will be\nmeasured, and most importantly proposed and available budget. With these plans\nin place, some difficulties encountered in reaching the target market can be\nresolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using the right communication channel and communication technique requires a good understanding and use of the different forms of marketing communication. The company must find out what communication strategies work for existing and potential customers.<\/p>\n","protected":false},"author":1,"featured_media":118,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[9],"tags":[39,36,38,40],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/posts\/117"}],"collection":[{"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/comments?post=117"}],"version-history":[{"count":1,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/posts\/117\/revisions"}],"predecessor-version":[{"id":119,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/posts\/117\/revisions\/119"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/media\/118"}],"wp:attachment":[{"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/media?parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/categories?post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kleosafrica.com\/blog\/wp-json\/wp\/v2\/tags?post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}